Workforce management can be tailored to support the specific forecasting, scheduling and change management needs of your organization. Accurately forecast customer interaction volumes, flexibly schedule employees, then track adherence of employees to schedules to ensure the right number of agents with the right skills are available at the right time.
The solution provides the ability to easily make policy-driven modifications to staffing at any desired level of granularity.
Employee churn can be defined as a leak or departure of an intellectual asset from a company or organization. Using analytics, businesses can understand why and when employees are most likely to leave and can take actions to improve employee retention as well as possibly planning new hiring in advance.
Gain insights to workforce supply and demand and prepare contingency plans accordingly.
