Customer Service Use Cases
Information Retrieval ChatBot
Chatbots can be used as an instrument to retrieve information while generating humanlike conversations. It is mainly a dialog system aimed to solve a specific purpose; helping you improve your net promoter score and customer satisfaction by reducing response times.
An info retrieval ChatBot is more efficient than search engines because the ChatBot can guide the user to the most relevant answer, instead of presenting a set of texts that might contain the correct answer.
Customer Feedback and Survey Analysis
Feedback from customers is an opportunity to improve your business. Each individual customer complaint potentially represents a much larger sentiment. Data analytics can help you comprehend your customers’ experiences and identify areas of improvement for your business.
Feedback analysis tools can help organizations reduce the number of consumer complaints and detractors by 15% to 20%.