Case Study: Retail
Unified customer experience management suite
A single platform for various channels listening that connected to analytics for actionable knowledge.
A global Quick Service Restaurant Chain operating in India for over a decade is the fastest growing country within the company. With fast growth comes unforeseen challenges, one such new-age digital challenge is omni-channel listening platform connected to analytics for actionable knowledge.
- Increase in Zomato rating from 2 to 4.1.
- Average 35% organic increase in Facebook and Twitter followers.
- 27% reduction in customer complaint combining enterprise CRM and email.