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Case Study: Retail

Unified Customer Experience Management Suite

Client:

Fast food chain based in Kentucky

Business Problem:

The client wanted to deploy technology to listen to their customers and reduce complaints

Objective:

Create an omni-channel listening platform connected to analytics for actionable insights

Abzooba’s Solution:

  • Our solution aims to provide a customer 360 feedback management platform
  • Apache Storm is being used to crawl huge volume of data in near real-time
  • The solution categorizes feedback across various contexts and sentiments using deep learning and natural language processing
  • The output is being represented in the form of dashboards delivered over a secured web application

Business Benefits:

~27% reduction (Y-o-Y basis) of customer complaints combining all channels

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