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Case Study: Retail

Unified customer experience management suite

Business Problem:

A single platform for various channels listening that connected to analytics for actionable knowledge.

Abzooba Solution:

A global Quick Service Restaurant Chain operating in India for over a decade is the fastest growing country within the company. With fast growth comes unforeseen challenges, one such new-age digital challenge is omni-channel listening platform connected to analytics for actionable knowledge.

Business Benefits:

  • Increase in Zomato rating from 2 to 4.1.
  • Average 35% organic increase in Facebook and Twitter followers.
  • 27% reduction in customer complaint combining enterprise CRM and email.