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Case Study: Retail

Increase efficiency by automating email classification

Business Problem:

It is imperative for businesses to have automated email categorizer to reach out to relevant customers for relevant campaigns.

Abzooba Solution:

  • Created an email categorization database – every email was pulled from the client’s server to the categorization database with the help of a customized email fetcher.
  • xpresso.ai’s NLP components are being used as the core engine to categorize emails automatically
  • The combined categorized output are then put into the Email Categorization Database, accessible by the client’s communication team through our web based application

Business Benefits:

Increased operational efficiency, better visibility of email flow and an organized view of all emails, alert messages and pre-defined responses helped the communications team track incidents and maintain their Service Level Agreements.

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