Case Study: Retail
Increase efficiency by automating email classification
It is imperative for businesses to have automated email categorizer to reach out to relevant customers for relevant campaigns.
- Created an email categorization database – every email was pulled from the client’s server to the categorization database with the help of a customized email fetcher.
- xpresso.ai’s NLP components are being used as the core engine to categorize emails automatically
- The combined categorized output are then put into the Email Categorization Database, accessible by the client’s communication team through our web based application
Increased operational efficiency, better visibility of email flow and an organized view of all emails, alert messages and pre-defined responses helped the communications team track incidents and maintain their Service Level Agreements.