Case Study: Other
Improved incident Resolution turnaround
Large volumes or surge in incidents is an efficiency impediment in customer service and there is an expectation of a quick response.
Through data science and domain expertise we created a cognitive recommendation system based on Machine learning and Deep learning NLP methods that checks for similar incidents in the past, suggests possible recommendation to resolve the problem.
Improved resolution turnaround time, enhanced customer satisfaction and minimized business impacts caused by delays in service.