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Case Study: Other

Improved incident Resolution turnaround

Business Problem:

Large volumes or surge in incidents is an efficiency impediment in customer service and there is an expectation of a quick response.

Abzooba Solution:

Through data science and domain expertise we created a cognitive recommendation system based on Machine learning and Deep learning NLP methods that checks for similar incidents in the past, suggests possible recommendation to resolve the problem.

Business Benefits:

Improved resolution turnaround time, enhanced customer satisfaction and minimized business impacts caused by delays in service.