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Unified Customer Experience Management Suite

Client

Fast food chain based in Kentucky

Business Problem

The client wanted to deploy technology to listen to their customers and reduce complaints

Objective

Create an omni-channel listening platform connected to analytics for actionable insights

Abzooba’s Solution:

  • Our solution aims to provide a customer 360 feedback management platform
  • Apache Storm is being used to crawl huge volume of data in near real-time
  • The solution categorizes feedback across various contexts and sentiments using deep learning and natural language processing
  • The output is being represented in the form of dashboards delivered over a secured web application

Business Benefits:

~27% reduction (Y-o-Y basis) of customer complaints combining all channels

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