Our client’s communication team was experiencing a heavy rise in the number of emails received from suppliers
Objective
Classify emails automatically
Abzooba’s Solution:
Our solution uses an email categorization database – every email was pulled from the client’s server to the categorization database with the help of a customized email fetcher
The solution categorize emails automatically through natural language understanding
The combined categorized output is then put into the Email Categorization Database, accessible by the client’s communication team through a web-based application
Business Benefits:
An organized view with alert messages and pre-defined responses helped the communications team track incidents and maintain their Service Level Agreements
