Automated E-mail Classification: Increase Efficiency
Client
The world’s largest retailer
Business Problem
Our client’s communication team was experiencing a heavy rise in the number of emails received from suppliers
Objective
Classify emails automatically
Abzooba’s Solution:
- Our solution uses an email categorization database – every email was pulled from the client’s server to the categorization database with the help of a customized email fetcher
- The solution categorize emails automatically through natural language understanding
- The combined categorized output is then put into the Email Categorization Database, accessible by the client’s communication team through a web-based application
Business Benefits:
- An organized view with alert messages and pre-defined responses helped the communications team track incidents and maintain their Service Level Agreements
- Increased operational efficiency