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Automatic E-mail Classification: Increase Efficiency

Client

The world’s largest retailer

Business Problem

Our client’s communication team was experiencing a heavy rise in the number of emails received from suppliers

Objective

Classify emails automatically

Abzooba’s Solution:

  • Our solution uses an email categorization database – every email was pulled from the client’s server to the categorization database with the help of a customized email fetcher
  • The solution categorize emails automatically through natural language understanding
  • The combined categorized output is then put into the Email Categorization Database, accessible by the client’s communication team through a web-based application

Business Benefits:

  • An organized view with alert messages and pre-defined responses helped the communications team track incidents and maintain their Service Level Agreements
  • Increased operational efficiency
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