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Incident Resolution Recommendation


Telecommunications company based in Kansas

Business Problem

The client wanted to accelerate the process of responding to unplanned interruptions and restoring the service to its operational state


Create a recommendation system to fast track groups of similar incidents and their resolution based on past interactions

Abzooba’s Solution:

  • Create a cognitive recommendation system
  • Machine learning and natural language processing methods check for similar incidents in the past
  • Suggests possible recommendation to resolve the problem

Business Benefits:

Improved resolution turnaround time by more than 75%

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