Incident Resolution Recommendation
Client
Telecommunications company based in Kansas
Business Problem
The client wanted to accelerate the process of responding to unplanned interruptions and restoring the service to its operational state
Objective
Create a recommendation system to fast track groups of similar incidents and their resolution based on past interactions
Abzooba’s Solution:
- Create a cognitive recommendation system
- Machine learning and natural language processing methods check for similar incidents in the past
- Suggests possible recommendation to resolve the problem
Business Benefits:
Improved resolution turnaround time by more than 75%