Case Studies
Improved incident Resolution turnaround
Business Problem:

Large volumes or surge in incidents is an efficiency impediment in customer service and there is an expectation of a quick response.

Abzooba Solution:

Through data science and domain expertise we created a cognitive recommendation system based on Machine learning and Deep learning NLP methods that checks for similar incidents in the past, suggests possible recommendation to resolve the problem.

Business Benefits:

Improved resolution turnaround time, enhanced customer satisfaction and minimized business impacts caused by delays in service.

Copyright © 2019 abzooba.com. All Rights Reserved.